Terms & Conditions

 

Order Form and Process

You will be guided through our online process to place an order
When My Flowerhouse process your order, we need information such as your full name, email address, contact number, your billing address, delivery address and payment details. It is your obligation to make sure all details are correct.

Please note, if you do not receive an email confirmation, your order has not been processed. Please contact My Flowerhouse by phoning 1300 075 900 or by email: [email protected]
Orders will not be dispatched until payment in full has been received and My Flowerhouse is satisfied with the integrity of the order

Delivery Area

My Flowerhouse presently, only offer delivery to the Melbourne and Metropolitan Areas
Delivery fees and charges are calculated on post codes of recipient. Delivery costs will be calculated on check out.
We do however have a vast number of associate florists around Australia and International destination if you ever have or need to send flowers. We would be more than happy to arrange or assist you with your request. My Flowerhouse does not participate in any relay or referral system, we deal directly with florist to florist, giving you better value, service and advice.

Delivery Times

Delivery hours for My Flowerhouse are between 9am and 5pm Monday-Friday. My Flowerhouse offers same day delivery for orders submitted before 12pm AEST Monday to Friday, and by 12 noon AEST Saturdays.
My Flowerhouse cannot guarantee a specific delivery time. We will make every attempt to fulfill
your request but cannot guarantee
As My Flowerhouse is closed on public holidays and Sundays, we will deliver your floral order on the next business day.
Please call (+61 3) 9661 1228 or by email: [email protected] if you have a special delivery request, we do offer a specialist VIP service and is charged per special request

Re-Delivery

If a delivery has been attempted unsuccessfully and requires a second or subsequent delivery to be made (If the details provided to us are incorrect or no one is home during our delivery time and there is no safe place to leave the order) a redelivery fee will apply to the same value as the original delivery fee.
We will always contact you if there is every any problems regarding the delivery of your chosen flowers

Cancellation of Orders

Should you need to cancel your order, amount will be refunded less a $15 administrative fee, ONLY IF notice is received by My Flowerhouse 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice will be charged at 50% of the total order value. We are unable to cancel orders that are already prepared and are with our courier for delivery.

Personal Messages

Every order is sent out with one small complimentary message card. Your must agree that any message sent by us as a third party will not contain anything that can be construed as vulgar, abusive, harassing, racist or defamatory and that may cause upset and embarrassment to the recipient or any other person.

Other Terms and Conditions

Prices of goods and services and delivery and other charges displayed on the My Flowerhouse web-site are current at the time of display. These prices are subject to variation without notice.
We will always attempt to be as accurate as possible with our product descriptions and pricing.
All prices quoted are inclusive of GST and all prices are quoted in ($AU) Australian dollars.
Flowers/Plants are seasonal and subject to availability on the day of delivery. We will contact you if there are any issues
Containers are subject to availability on the day and may be substituted

Account Customers

All account customers are invoiced on a monthly basis. Payment of this account is due 14 days after this account has been received.
All cancellations of accounts require 30 days written notice

Substitution Policy

While every effort is made to ensure the product and colour selected will be used, circumstances may arise due to seasonal availability where containers, flower colours and varieties may be substituted with that of the same or higher value and suitability. If the contents vary dramatically the customer will be notified for permission to substitute.

 

Refunds & Returns

As a flower is unique, so too, are your special requirements and concerns surrounding your order. For that reason, we ask that you please call 1300 075 900 to discuss any queries or concerns you may have in relation to your flowers sent or received.
A number of resolutions may be available to you and are subject to your particular situation.

We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Note: All refunds for orders placed online or over the telephone are credited back the original credit card on which the order was purchased. Refunds for in-store purchases may be processed through the original credit card for which the order was purchased or by EFTPOS only. A voucher to the same amount paid will be issued for all cash purchases ( in store only).

You should expect to receive your refund within 28 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.